We're here to help
Get in touch
Have a question, need help with a shipment, or just want to say hello? We respond within 24 hours.
Let's talk
Reach us through any of the channels below. Our team is based in India and available during IST business hours, with WhatsApp support available 7 days a week.
Warehouse Address
A dedicated address will be shared on email and WhatsApp once you place the order.
This is for receiving your packages — not walk-ins.
Business Hours
Monday – Saturday: 11am – 04am IST
Sunday: 10am – 10pm IST
Monday – Saturday: 12:30am – 5:30pm EST
Sunday: 11:30pm Sat – 11:30am Sun EST
Quick Links
FAQs
Quick answers
Most questions are answered here. Can't find what you're looking for? Reach out via email or WhatsApp above.
Simply reach out via the contact form above or WhatsApp. We'll set up your account, assign you a unique Indian warehouse address, and walk you through the process. The whole onboarding takes less than 10 minutes.
No! DeshSe is completely free to join and there are no monthly fees. You only pay when you actually ship something — a one-time service fee based on box size plus the actual shipping cost.
Delivery times vary by destination and shipping speed:
Economy: 15–20 business days
Standard: 10–14 business days
Express: 5–8 business days
Times are from dispatch (not from when packages arrive at our warehouse).
Economy: 15–20 business days
Standard: 10–14 business days
Express: 5–8 business days
Times are from dispatch (not from when packages arrive at our warehouse).
DeshSe currently handles shipping from India to international destinations only — not the reverse. If you're looking to send gifts from abroad to India, we'd recommend a local courier service.
We accept Visa, Mastercard, American Express, PayPal, UPI, NEFT/IMPS bank transfer, and Razorpay. Payments can be made in USD, GBP, EUR, AUD, CAD, AED, SGD, and INR.
Yes! Refer a friend and when they complete their first shipment, you both receive a $5 credit. There's no limit on referrals. Ask us for your unique referral link when you sign up.